The recording of the webinar on IdS ITSM – IdentityStream’s solution for internal IT user support, service desk and change management, inspired by ITIL – is now available.
In the recording you will see IdS ITSM in use in ServiceManager: submitting support tickets via web and email, SLA status and case handling with discussion threads, custom views in the dashboard, self-service and knowledge base. You will also see structured change management with risk assessment and approval workflows, extended system information in the CMDB and the message panel for notifications via SMS and email. The webinar is suitable for everyone – whether or not you already use IdentityStream today.
Click here to watch the recording